Event date: 14 October 2021
Event times: 19:00 – 00:00
Doors open: 18:00
Location: AFAS Live, Johan Cruijff Boulevard 590, 1101 DS Amsterdam
Minimum age: 18+

Armin van Buuren (2-hour set), Ruben de Ronde, Mark Sixma presents M6, Vini Vici.

With the Close app, you have all the handy-dandy info right under your thumb. If you have personalized your tickets, you can view your ticket in the Close app. You can also connect the CoronaCheck App with your Close app, so you can quickly switch from QR code to your ticket.

You can download the app via downloadclose.com/asot-ade

Do I need to personalize my tickets? 
You can personalize your tickets for ASOT x ADE until Tuesday 12 October, 20:00h CEST. You will receive an email from Paylogic which contains a link that gives access to the perzonalization page. If you didn’t manage to personalize your tickets, no worries! You will receive your tickets from Paylogic anyway – there’s no further action required from you. You will receive an email from Paylogic with ‘Confirmation for order’ (exact subject depending on your language), in this email you’ll find a button ‘download e-ticket’. We’ve now added the barcodes to all tickets. All tickets bought after Tuesday 12 October, 20:00h CEST do not need to be personalized.

How does Send 2 Friend work?
You are going to ASOT x ADE and you have bought tickets for you and your friends before Tuesday 12 October, 20:00h CEST. You will receive an email from Paylogic which gives access to the personalization page. On this page you can invite your friends by mail to claim the ticket you bought for them using ‘Send 2 Friend’. He/She is then able to claim the ticket and personalize the ticket themselves.

I didn’t receive the confirmation mail, what can I do?
If you can’t find your confirmation mail anymore, don’t worry! You can go to this tool: https://consumer.paylogic.nl/tickets/ Fill in the email address you have bought your tickets with. You will then receive a confirmation email again.

What does ticket insurance mean?
Ticket insurance means that you insure your tickets against unforeseen circumstances. If you cannot visit the event due to unforeseen circumstances, this will be covered by the insurance. PLEASE NOTE: Cancellation of the event due to COVID-19 is not covered with this insurance.

How do I receive my tickets?
If you personalized your tickets before 12 October, 20:00h CEST, you’re tickets are linked to your phone number and can be found in the Close App which can be downloaded here. Can’t see your tickets in the app? Ask the main booker to go back to his/her e-mail (or do so yourself, if you are the main booker) where he/she can download the tickets. The subject of that mail is ‘Confirmation for order’ (exact subject depending on your language), in this email you’ll find a button ‘download e-ticket’. We’ve now added the barcodes to all tickets. Have you checked your email inbox and spam folder and can’t find this email? Have the main booker go to https://consumer.paylogic.nl/tickets. Via this link, the main booker can retrieve the confirmation email with the download link to all the e-tickets in the order once more.

I didn’t manage to personalize my tickets, where can I find my tickets?
If you didn’t manage to personalize your tickets, no worries! You will receive your tickets from Paylogic anyway – there’s no further action required from you. You will receive an email from Paylogic with ‘Confirmation for order’ (exact subject depending on your language), in this email you’ll find a button ‘download e-ticket’. We’ve now added the barcodes to all tickets.

Lockers are available. You’ll need to pay for a locker key + a small amount of deposit. After returning your locker key, you’ll receive your deposit back.

Have a big bag that can’t go into the venue? Go to the Lockerpoint ArenApoort, just outside the AFAS Live. You can rent a big locker for storing luggage, backpacks, trolleys, etc. Go to the website of Lockerpoint for more information about the location, sizes and prices.

At the AFAS Live you can only pay your debit or credit card at all food & drink stands so that means cash only.

From the Netherlands 
If you’re from the Netherlands you can get a valid QR-code by being tested, vaccinated or showing proof of recovery. This is all possible in the Close app with the CoronaCheck app. The Close app will redirect you to the CoronaCheck app and your valid QR code will be available in the Close app afterwards.  

From EU 
If you’re from the EU you need an EU DCC (Digital Corona Certificate). You’ll get an EU DCC from your country when you’re vaccinated, have a proof of recovery or a negative test result. It is not possible to have the EU DCC integrated in the Close app (CoronaCheck App), but we will accept all EU DCC (QR codes).  

If you don’t have an EU DCC (for example because you’re not vaccinated), you need to get tested in the Netherlands. You’ll get a valid QR code when tested negative and will be available within the Close app afterwards. Please visit the Close app to plan your test and your QR code will be available in the Close app (CoronaCheck App).  

PLEASE NOTE: The United Kingdom is not part of the EU and did not join the EU DCC. If you are from the UK, please look at the ‘outside EU’ information. 

These 16 non-EU countries (and territories) joined the EU DCC system. If you’re from one of these countries, it is possible to enter with an EU DCC

• Albania
• Andorra 
• Switzerland
• Faroe Islands  
• Israel 
• Iceland 
• Liechtenstein 
• Morocco 
• Monaco 
• North Macedonia 
• Norway 
• Panama 
• San Marino 
• Turkey 
• Ukraine 
• The Vatican 

Outside the EU 
If you’re from outside the EU, you need to get tested for the festival. Sadly, it is not possible to enter the venue with a proof of recovery, proof of vaccination or negative test result that has not been taken in the Netherlands. 

Please visit the Close app and plan your test accordingly by ‘test information’ and click on ‘plan your test’. You’ll get a valid QR code when tested negative and it will be available in the Close app afterwards. 

DRUGS
We enforce a strict zero-tolerance policy.

BAG POLICY
As a standard procedure, all visitors and crew are thoroughly inspected. Visitors are not allowed to bring luggage and/or backpacks to the event. You are allowed to bring handbags with a maximum size of A4 and 10cm thickness. The safety of our visitors is always a high priority. In regard to recent developments worldwide, we are extra cautious with all procedures. We ask for your understanding in this.

SEMI-PROFESSIONAL PHOTO EQUIPMENT AND SELFIE STICKS
Bringing professional or semi-professional photographic equipment to this event is prohibited, unless agreed upon otherwise by means of an assigned press accreditation. Selfie sticks longer than 1 meter are prohibited as well. Normal digital or other cameras and GoPro camers are permitted.

PICKPOCKETING
Please be aware of your valuable belongings and keep an eye out for pickpockets. We recommend leaving valuable jewelry at home and storing your phone well. Don’t make it too easy for pickpockets.

Haven’t found the info you were looking for? Still have a question for us? Head over to the info stand at the Jaarbeurs, or send us your questions via events@astateoftrance.com.