PRIVACY STATEMENT

You entrust us with your personal information, so we strive to always be clear and honest about how and why we will use it. Read more about what we collect about you and about your choices and rights.

OUR PROMISE TO YOU

Our goal is to maintain your trust by treating your personal information with respect and giving you control.

It is important that you know what personal information we collect and how we use it. Insomniac Europe Events B.V. (“Insomniac”, “we”, “us” or “our”) is the controller responsible for the processing described in this Privacy Statement where you interact with our events, websites, apps, accounts or related services in the Netherlands. Other Live Nation group companies may provide supporting services on our behalf.

We have done our best to make our explanation short and concise so that it is easy to understand. However, if you would like more information or have any questions, please do not hesitate to contact our data protection officer using the details in the ‘Contact’ section below.

In the event that we make significant changes to the privacy policy, we will notify you. If necessary, we will also ask for your consent.

PRIVACY POLICY

Our privacy policy has been designed with you in mind. The extent to which this privacy policy applies to you depends on your interaction with us. For example, if you:

create an account and/or purchase a ticket for one of our events, we will use the information you provide to the ticketing agent to fulfill our obligations to you in providing this service and, if you have requested it, to keep you informed of other events that may be of interest to you; and

browse our websites, we use cookies to customize your experience and hopefully provide   you with a seamless experience.

Your choices and rights are described in more detail below for each scenario.

SUMMARY

Scroll down to read the full privacy policy.

What data do we have about you and where do we get it from?

We collect and store various types of data about you when you create an account, purchase tickets from our ticketing agents, attend our events, contact us, and use apps and social media through our websites.

How do we use your data and why?
We collect and use your data for a variety of reasons, including to help you access the shows you love, to share news with you, for marketing purposes, and as required by law.

Who do we share your data with and why?

We may share your data with event partners—such as ticket agents, artists, co-organizers, concert venues—but also with other external parties associated with the service. We anonymize this data whenever possible.

Your choices and rights

One of your rights is the choice of whether you want to receive marketing from us. You also have the right to access the data we hold about you.

We treat your data with the utmost care

We always take steps to ensure that your data is protected and to securely delete it when we no longer need it.

Contact us

If you have any questions or feedback about this privacy policy or the way we process your data, please contact us.

WHAT DATA DO WE HAVE ABOUT YOU AND WHERE DO WE GET IT FROM?

When we collect your personal information, we store it in our customer databases and systems, including systems connected to ticketing platforms used for our events, payment platforms, customer service platforms, apps and account services, and marketing systems, depending on your choices.

Given the global nature of our business, some of the products and services we offer may differ and may not be available in the market where you have an account.

When you create an account and purchase from us.

When you create an account and purchase a product from us (such as VIP experiences or merchandise), we collect your contact and billing information directly from you. When you register for a presale, we collect your contact information, such as your name, street address, zip code, email, phone number, and credit card number.

When you purchase tickets for our events.

When you purchase tickets for one of our events, or an event for which we are a co-promoter, or have a ticket transferred to you by a friend, we may receive your information from ticketing agents, ticketing platforms, e-commerce platforms or venues used to sell or administer tickets for our promoted and co-promoted events. This may include your name, contact details, ticket purchase information, ticket type, order or ticket identifiers, seat number(s) where applicable, and information required to validate or administer your ticket.

When you create or use an account, app or linked ticket profile.

If we offer an account or app, you may be able to create a profile, sign in, link or import tickets purchased through a ticketing platform, access event information, manage preferences or use other event-related features. Where you choose to link a ticketing account or ticket to our app or services, we may receive and process the information necessary to identify your account, verify and display your ticket(s), connect your ticket activity to your profile, provide the requested functionality, personalise your experience where permitted, and support security and fraud prevention. The information available to us will depend on the relevant ticketing platform, the functionality used and your choices.

If you attend one of our events.

If you attend one of our events, we collect your data via our free Wi-Fi (if you register for it) and, if available, via cash payment wristbands that can be used to access events and make on-site purchases during the event.

Photos of fans and CCTV.

If you attend an event at a venue or a festival, we collect your image and likeness via CCTV cameras for, among other things, the safety and security of our fans. We may also collect your image and likeness through video and/or photo cameras. We use these images for our marketing or social media posts.

When you use our websites and apps.

When you use our websites or apps, depending on your choices, we may use tracking tools such as browser cookies and web beacons and technologies such as GPS and Wi-Fi to collect information about you. This may include the browser and device you use, your IP address, location information, the site you came from, how you use our website or app, account and app interactions, and the site you visit when you leave us. Our websites or apps may also display third-party content that uses its own cookies or tracking technologies. Please refer to our Cookie Policy for more information.

On-site security during an event.

If you attend one of the shows or events we organize, we may process your personal data in order to enforce adequate access control and to handle any experiences or incidents that may occur. As part of our security policy and procedures, we process personal information in the event of incidents affecting the well-being of visitors.

When you request accessible tickets.

If you have accessibility requirements, we want to ensure you have the best experience when attending events. To do this, we need to collect or verify the details of your requirements.

When participating in competitions.

If you participate in competitions (also known as sweepstakes) organized by us, we use your data to manage your participation and contact you if you have won. If the prize is managed by a third party, we will let you know who this party is.

When you contact our fan experience and customer service teams.

If you contact our customer service team with a question or provide us with feedback, we will record this interaction for evidence purposes and to provide support in relation to your query.

When you use social media and online public forums.

When you use a social media feature within our website or apps, and you post on social media platforms, or post in any other public space or on any of our websites. The social media site may provide us with certain information about you, such as your username, email address, or any interests.

Suppliers of geodemographic data.

We work with suppliers such as advertising and marketing partners who collect geodemographic information, such as age, gender, or information about events you like or products you buy. This allows us to better tailor our services to you. If you would prefer us not to do this, please refer to the “Your choices and rights” section below.

Health and safety purposes.

To protect you and other visitors, we may collect information from ticket purchasers and visitors for the purpose of contact tracing in connection with infectious diseases, to the extent permitted by applicable law. This information may include names, contact details, seating locations, and times of entry and exit.

HOW DO WE USE YOUR DATA & WHY?

In this section, we explain how we use your data and the legal basis on which we base this use.

To perform our contract with you

Where you purchase or use an admission ticket for an event organised by Insomniac, our General Conditions for Admission Tickets and applicable General Event House Rules also apply.

When you make purchases.

We use your data when you enter into a contract with us (for example, to purchase VIP experiences or merchandise) so that we can:

• process your order;
• accept your payment;
• send you customer service emails, including order confirmations and event-related emails;
• provide you with customer service; and
• register you for event presales.

Event partner(s).

We may share your information with event partners involved in delivering the event, such as co-promoters, ticketing agents or ticketing platforms, artists, venues and other operational partners, so they can perform the relevant event services, administer or validate tickets, allocate seats where applicable, notify you of event changes or provide important event information. Depending on the processing concerned, an event partner may act as our service provider, an independent controller or, where applicable, a joint controller. Where additional event-specific privacy information is required, we will make this available through the relevant event website, ticketing flow, app or other appropriate channel.

Contests, competitions, and referrals.

We may use your information to confirm your registration for an event or contest (giveaway). You may provide us with your friend’s details, for example through our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend’s information to provide the services you have requested. Your friend can contact us to ask us to delete their information.

For our legitimate business interests.

Marketing. In accordance with what is stated below and where permitted by local law, to contact you with information or offers regarding upcoming events, products, or services (applicable to markets that respond on a lawful basis) – this may be via email, push and internet notifications, SMS, or on social media platforms. You can change your marketing preferences at any time; see the “Your choices and rights” section below.

Advertisements and cookies.

In accordance with what is stated below and where permitted by local law, to deliver tailored advertising and marketing communications on our websites and apps (see our Cookie Policy for more information).

Market research and fan feedback.

To conduct market research and analysis that helps us improve and tailor our products and services, or to contact you for satisfaction surveys, or to participate in user research (such as focus groups). We have an unsubscribe option for this type of mailing if you no longer wish to receive it.

Photos and Videos.

If you attend our events, we sometimes take photos and videos and may post them on social media or use them in marketing campaigns. Our signage at the event will inform you of this. You can request to have your image removed at any time.

Personalization (if available).

To make our messages, websites and apps more relevant to you, we may use information such as artists and genres you follow or favourite, tickets you purchase or link to your account, events you attend, presales you register for, and how you use our websites, apps and services. We may create or update a user profile using this information and use it to recommend events, content, products or services that we think may interest you. Where personalisation is optional, you can manage your choices through the relevant account, app or communication settings or by contacting us. We may continue profiling where necessary to provide or protect our services, for example for fraud prevention and security.

We will still carry out profiling activities where necessary to provide our services to you, for example for fraud screening and where you specifically request it, such as for a verified fan presale.

For our prevailing legitimate business interests.

To prevent or detect unlawful behavior, to protect or enforce our legal rights, or as permitted by law. For example, ensuring that tickets end up in the hands of genuine fans. As such, we may use your data to prevent ticket reselling, misuse of our intellectual property (e.g., our brands or those of our event partner(s)), fraud, or other crimes.

Security during events.

To protect our fans and ensure the safety of our activities and those of our event partner(s).

If you have given your consent

Marketing. Where local law permits, to contact you with information or offers relating to upcoming events, products, or services (applicable to markets that require consent) — this may be via email, push and web notifications, SMS, or social media platforms. You can change your marketing preferences at any time; see the “Your choices and rights” section below.

Location-based services. For example, our apps request permission to use your location for certain features, such as browsing events near your location, receiving push notifications about events, or viewing yourself on an event map.

Crowd management analysis. Some of our apps use crowd management software so that we can see how many people are at a particular stage or when the bars are busiest. This helps us to allocate our resources more efficiently. We activate this shortly before the festival or event and deactivate it shortly afterwards, so that we do not track devices when it is not necessary.

Accessibility. To process your health data to meet your accessibility requirements, if specifically required and explicit consent has been given.

Advertisements and cookies. Where local law permits, to deliver tailored advertising and marketing communications on our websites and apps (see our Cookie Policy for more information).

Commercial partners. We sometimes work with commercial partners, with whom we share data. These are external controllers, with whom we collaborate to provide additional value-added services, such as our travel packages, sponsors, or exclusive presale deals. In some cases, where sharing data is not necessary for us to perform the contract you have requested, we will ask for your consent before sharing data and inform you about what will be shared and with whom.

To protect your vital interests

Health and safety (e.g., in the event of a pandemic). If information is collected by us or our third-party partners, it will only be used to contact visitors or shared with relevant local government officials in accordance with applicable health and safety requirements. This information is regularly deleted.

WITH WHOM DO WE SHARE YOUR DATA AND WHY?

Live Nation Entertainment.

We may share information within the Live Nation Entertainment group and affiliated group companies that provide services to us, such as marketing, profiling, reporting, analytics, privacy, security, technical, product and operational support.

Third parties who perform services on our behalf.

Our third-party service providers, some of which may be located outside your jurisdiction. These include:

• Cloud hosting providers, who provide the IT infrastructure on which our global products and systems are built;
• Payment platforms, which provide the infrastructure to process payments;
• Outsourced customer service teams, who help you with any questions you may have;
• Information security providers, who help us keep our platforms safe and secure; and
• Marketing providers, who enable our data analysis, marketing communications, and advertising.

Event partners.

Event partners are the parties we work with to organise or deliver an event, such as co-promoters, ticketing agents or ticketing platforms, venues and artists. We may share your information with them where necessary for the event and for other purposes described in this Privacy Statement or, where they act as independent controllers, in their own privacy statements.

Commercial partners.

These are third parties with whom we collaborate to provide additional value-added services. Because the commercial partners we work with vary between services, we use just-in-time information to notify you when data is shared with them and that it will be processed in accordance with their privacy policies.

Disclosures required by law.

We may share information in response to a court order or subpoena. We may also share information if a government agency or investigative body is legally authorized or required to do so. Alternatively, we may share information with the relevant authorities when investigating possible fraud.

Successors.

We may share information with any successor to (part of) our business. For example, if part of our business is sold, we may provide our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will notify you before we do so.

YOUR CHOICES AND RIGHTS

Your choices and rights may vary depending on the country from which you access our services. These are broken down below.

Your choices

If you have given us your consent, you can withdraw it as follows:

• If you no longer wish to receive our marketing communications, you can change your preferences in your account, follow the unsubscribe instructions in any of the emails we send you, or contact us and we will withdraw your consent for you.
• To disable the use of cookies and tracking tools, please refer to our Cookie Policy. You can also do this by adjusting your preferences in the cookie management tool on our websites and apps.
• To opt out of our location tracking and push notifications, you can change the settings on your device or keep your location turned off. To stop web push notifications, you must adjust your browser settings.

Where we have relied on a legitimate interest, you can object to this by doing the following:

• To object to receiving our marketing communications, you can change your preferences in your account, follow the unsubscribe instructions in any of the emails we send you, or contact us and we will do it for you.
• To object to personalization, you can change your preferences within your account. If this option is not available, you can contact us and we will do this for you.
• If you wish to object to being contacted as part of fan feedback, you can unsubscribe by following the instructions in the messages you have received or contact us and we will do this for you.

Your rights

As a global company, our fans are located all over the world. Depending on your market, there are specific laws and regulations surrounding privacy rights, such as the GDPR in Europe, LGPD in Brazil, and CCPA in the United States, etc. The rights below may apply in your market.

Global Rights (excluding the United States of America)

The right to request that your information be deleted, also known as erasure, or that its further use be restricted. The right to delete or erase your account cannot be exercised if you have a ticket or transaction for a future event. Deleting your account will result in the loss of access to any digital assets (i.e., NFTs) you may own.

The right to request a copy of the information we hold about you, also known as the right of access.

The right to correct, change, or update data you have provided to us (if you have an account with us, you can also do this by logging in and updating your data).

The right to challenge any automated decision we make about you. An automated decision is a decision made without any human intervention that has legal consequences (e.g., credit check). We do not typically engage in automated decision-making, but if we do, we will make it clear when such decisions are made.

To exercise any of the above rights, please contact us via mail. Please use the email address associated with your account so that we can locate your personal data. You may appoint an authorized representative to submit requests on your behalf. In order for an authorized representative to be considered verified, you must provide the representative with a signed, written statement authorizing them to make such requests. We may contact you to verify your identity before processing a request from an authorized representative. If you are an authorized representative submitting a request on behalf of another person, please use our authorized representative request form. Failure to follow these instructions may result in us being unable to process a request. Please note that while we will carefully review any request we receive, your rights and the time period for exercising a right may vary depending on your location, and we may not always be required to comply with a request. When this happens, we will explain why.

United States Rights

You have rights regarding the collection, use, and sharing of your personal information.

Depending on where you live -, in the United States; for all other countries, please see Global Rights above – , you may have specific rights around your personal information. Below, we explain what those rights are and how you can exercise them:

You have certain choices about how we use your information.

You have rights regarding the collection, use, and sharing of your personal information.

Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

Disclosure. You have the right to request a report showing the personal information collected, shared, and sold about you.

Deletion. You have the right to request that we delete any personal information collected from or about you.

Correction. You have the right to request that we correct inaccurate personal information collected from or about you.

Opt-Out of Sale/Profiling. You have the right to opt out of the sale of your personal information. This will also opt you out of targeted advertising or profiling.

Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.

You may submit a request to enact any of the above rights by mailing us a request.  You may also submit your request by mailing a letter to the address at the bottom of this policy.  Please be sure to include your full name, email address, and which type of request you are making in your letter.

Your “Do Not Sell or Share” Rights Under applicable U.S. privacy laws. Where applicable, you may have the right to opt out of our sale or sharing of your personal information, targeted advertising or profiling, as those terms are defined by applicable law.  California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here.  Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at +1-855-663-0150.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding.  We will respond to your request within 45 days if possible and required under the law. Please note that if we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected:
Names and Aliases
Physical Address
Phone Number
Email Address
IP Address
Unique Identifiers
Interactions with Customer Service
Information about transactions made on our services
Fan Preferences and Attributes
Cookies/Web Beacons – We use tracking tools like browser cookies and web beacons.
Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared: