Account: your personal registration via an Optin on websites and/or apps with which you access the Service.
Devices: the devices, such as PCs, smartphones or tablets, with which access can be obtained to the Service.
Content: information (including audio-visual material such as trailers and photo’s) that A State of Trance makes available as part of the Service.
Service: the complete package of services that A State of Trance offers to you. For example, websites and/or apps, personalized newsletters, the Account, but also the events and the services provided at events. For example, the option of paying cashless at an event for food and/or beverages using an app. A service can also extend in the future for other new services.
Personal data: any data whereby A State of Trance can directly or indirectly trace or distinguish you. For example, a name, e-mail address or an IP address.
Advertising Network: An RTB/Programmatic Network (also called Real Time Bidding Network) offers advertisers the opportunity to purchase advertising space through an auction. To optimise advertising, advertisers and RTB networks place cookies. By means of these cookies, you are tracked and targeted to visit other sites that are connected to the same network.
Processing (Process, Processed): All use of your Personal Data such as storing, modifying, forwarding or (partially) deleting these data. For example, A State of Trance processes Personal Data because you use A State of Trance websites and/or apps.
2. Persons younger than 16 years
3. Which of your Personal Data are Processed by A State of Trance?
Date of birth;
Preferences such as artist preference, music preference, and geo-location only after explicit permission in an Optin of A State of Trance.
4. How does A State of Trance obtain your Personal Data?
A State of Trance obtains your Personal Data in the following ways:
Directly from you:
For example, if you sign up for a special campaign, newsletter or promotion run by A State of Trance, if you send an e-mail or otherwise contact A State of Trance (for example with questions about the use of the Services).
As a result of using the Service:
By means of your registration, you have access to the Service. In addition, A State of Trance can also offer the Service to persons without a registration. If you give permission for this, A State of Trance can read and store the unique characteristics of the device that has been used in the context of the Service. Based on the A State of Trance Account and/or the unique features of the Device which you use to access the Service, A State of Trance can keep track of your use of the Service, including the Content that is watched, read, listened, commented or shared using the A State of Trance Account. Insofar as mobile Devices are used, the location of the Device is passed on to A State of Trance in the context of the Service. Prior to installation of such apps on a mobile device, you are explicitly requested to allow your location data to be determined and used.
From third parties:
For example, if you or another visitor of an A State of Trance website or app uses social network functions that are integrated in the Service, A State of Trance may receive certain information from the relevant social network, such as Facebook, Twitter and Google+. A State of Trance may also receive information from partners who are involved with the Service. For example, A State of Trance uses services provided by other parties that help it to map and analyse the way in which the Content and websites are used. An example of this is Google Analytics. This tool enables A State of Trance to monitor websites (where do you click and how often). Other examples are partners who on your behalf handle payment for the Service. Examples are iDeal, PayPal or Adyen, which handle the payment transactions between you and the services/products provided by A State of Trance.
5. What is the reason why A State of Trance Processes your Personal Information?
A State of Trance Processes your Personal Data for the following purposes:
5.1 In order to provide the Service:
Example; data that is entered when registering for a ticket or using a service (such as name and date of birth) can be used to check whether you meet the set requirements (in regards to age). Specified contact details can be used to inform you about (changes to) the Service or service e-mails.
5.2 In order to process payments:
Certain data that are requested when registering or using it, may be required for issuing invoices and processing payment for a Service.
5.3 In order to build a profile
A State of Trance strives to ensure that the Service is as relevant as possible for you. To do this, A State of Trance can keep a profile based on your use of the Service to get an idea of your most likely interests. A State of Trance can do this for example, by keeping track of what Content you request or which purchases (such as tickets, refreshments, merchandise or travel package) you make. Another way in which A State of Trance builds a profile is by using your location data at events (after gaining explicit permission to do so) to see which artists, music and experiences appeal to you. Based on these interests, A State of Trance can change the Content, including adverts. As an example, A State of Trance can then show recommendations for similar Content that has certain artists or events.
A State of Trance can also use these profiles for campaigns run by online advertisers. A State of Trance is and will remain the owner of these profiles and will never make these profiles available to third parties. A State of Trance only shares the segments (tags) with the advertisers (e.g. ‘woman, age category 20 to 30 years), to ensure that the adverts match the interests.
5.4 In order to send personalized newsletters and promotions:
A State of Trance can also use contact information and other data that have been collected to send you newsletters and/or inform you by phone, SMS, push messages from apps or other suitable media, on products and services of our events. The content of these newsletters may be personalized according to your past orders and/or preferences. In case you do not wish to receive any more newsletters by e-mail, you can unsubscribe by using the link at the bottom of each mail or by sending an e-mail to email@example.com.
5.5 In order to improve the Service and to identify general trends:
A State of Trance uses your usage data to analyse in a general sense how the Service is used and which trends can be observed, in order to make more informed decisions about, for example, further development of the Service and the Content offering. It is also possible to track purely technical trends for that purpose, for example which types of Devices or browsers are used to retrieve the Content.
5.6 In order to prevent misuse:
A State of Trance also Processes your Personal Data and your use of the Service in order to prevent misuse of the Service and the Content, to prevent fraud (e.g. with credit card or other means of payment), and to protect the rights of others (including the right-holders to the Content).
5.7 In order to carry out market research:
A State of Trance can contact you and former users and visitors of the Service that have provided their contact details for the purposes of market research. Participation in such research is always on a voluntary basis. A State of Trance can, based on this research, send offers to you and others who participated in this research, provided that prior permission has been given for this.
5.8 In order to ensure compliance with laws and regulations:
Your Personal Data can be used to comply with laws and regulations that apply to A State of Trance, to deal with disputes and to have audits carried out.
5.9 A State of Trance can utilize profiling.
Which means collecting, analyzing and combining of (personal) data aiming to tag you in a specific (interest) category.
The importance of profiling is that we can gain interests which content you may be interested in and which products or services (including commercial products or services) would suit you. Profiling ensures that both the content and ads are more in line with your personal interests.
Profiling can impact your privacy. For example, if false (interest) categories are linked to you based on incorrect or outdated data. If you believe that this is the case, the GDPR provides you the right to have your data modified or removed. In this case, please contact A State of Trance. For more information on the Right of correction, postage and removal send an e-mail to firstname.lastname@example.org.
6. Why does A State of Trance Process your Personal Data?
The main reason why A State of Trance Processes your Personal Data is because this is necessary to provide its Service. For example, A State of Trance Processes your Personal Data so that it can grant you access to its websites, apps or events. It may also be the case that A State of Trance Processes your Personal Data because it is obliged to do so because of laws and regulations. For example, the Dutch General Act on Government Tax makes it mandatory to retain payment data for 7 years for the Tax Authorities.
Another reason why A State of Trance Processes Personal Data is because either A State of Trance or a third party has a legitimate reason for doing this, such as a commercial interest. In that case, A State of Trance will always make a thorough assessment as to whether this interest is greater than your privacy interest.
Finally, A State of Trance can Process Personal Data on the basis of your permission. For example, A State of Trance asks for your permission before placing and reading tracking cookies or before sending you (electronic) commercial messages.
7. Who does A State of Trance share your Personal Data with?
With other A State of Trance entities and events:
With (other) suppliers of A State of Trance:
A State of Trance can share your Personal Data with the suppliers it works with to realise the Service (for example a mailing company, market research agency, event partners or the party that has been commissioned by A State of Trance for the technical realisation of a website and/or app). Where possible, A State of Trance places these third parties under the obligation to act in the capacity of data processor. This means that A State of Trance determines the purpose for which and the manner in which the personal data are to be Processed and the data processor is only allowed to handle your data according to the instructions and (security) standards of A State of Trance. These agreements determined by A State of Trance with each data processor are set out in a so-called processor agreement. If these third parties are outside the European Economic Area (EEA), A State of Trance has reached (additional) agreements with these parties. A State of Trance signs a model contract with these data processors that has been approved by the European Commission (also called standard contractual clauses). Where data are transferred to the United States, A State of Trance either agrees on the model contract or A State of Trance allows the transfer under the EU-US Privacy Shield.
With other A State of Trance partners:
In specific cases, in the context of the purposes described above, it is necessary to share Personal Data with third parties who use this Personal Data independently. In addition, A State of Trance can provide Personal Data for marketing purposes to other partners selected by A State of Trance. A State of Trance will first request separate permission from you to do this.
With the authorities and others:
In exceptional cases, A State of Trance may provide Personal Data to authorities or third parties, if A State of Trance is required to do so by law or by order of the court, or if there is reasonable reason to believe that this is necessary in order to prevent damage or misuse.
In case of merger or acquisition:
A State of Trance may transfer its enterprise as a whole or part of its assets to a third party. In that case your personal data shall also be transferred to that party. We shall inform you thereof timely in advance. In case you do not wish to use our Service anymore, you can request us to remove your data.
A State of Trance can also place tracking cookies, which are used by A State of Trance if you as a visitor navigate to third party websites where A State of Trance can place ads via an RTB and/or Programmatic network (see: 1 – Definitions). Additionally, A State of Trance uses third parties to analyse the use of its Content, websites, apps and the Service. These third parties also place cookies for A State of Trance on your Devices, which are used to map your use of the Service. For example, Google Analytics.
Cookies from third parties are placed on your Devices by third parties, and only these third parties have access to those cookies and the information collected by the cookie. Third parties that have permission to place cookies via the Service are, for example, advertising networks that place the adverts on the A State of Trance websites. Ad networks usually leave so-called “tracking cookies” on your devices. Tracking cookies enable advertisers to track your browsing habits so that they can display as many relevant ads as possible on the websites that you visit. Social networking services such as Facebook, Twitter and Google+ can also place cookies via the websites of A State of Trance. This is done via the buttons of these social networks that may appear on the websites of A State of Trance to promote (“Like”) or share (“tweet”) Content.
Below is an overview of (technical) partners on the websites and/or apps of A State of Trance:
Magnify (hosting & storage)
Viewsee (asset management for personal content publishing)
Qikker (functional for storing cookie preferences);
Google Tag manager (analytics pixel used to improve A State of Trance platform);
True SSL Certificates (website security)
Paylogic (ticket partner)
Mailcamp as mail provider
Hugo BV as Bot, mail- & survey provider
Google Analytics (analytics pixel used for research);
Google Tag Manager (tags used for re-targeting)
Facebook pixel (tracking pixel used for re-targeting within Facebook).
If you would like more information about the cookies that other parties place from the websites and/or apps of A State of Trance and the purposes for which and the manner in which these cookies are used, please read the Privacy policies of these parties on their websites and/and/or apps.
Browser applications can be set so that new cookies are no longer received the next time you use the Service. This differs from browser to browser; we recommend that you consult the help function of the browser if necessary. This should also explain how to delete cookies that have been previously placed.
|gdpr_cookie||festival.astateoftrance.com||Slaat de cookie status van de gebruiker op voor het huidige domein||1 jaar|
|CONSENT||.youtube.com||This cookie allows YouTube to collect usage information for YouTube hosted videos.||20 years + 1 month|
|HSID, SSID, APISID, SAPISID||.youtube.com / .google.com||These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback. No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.||2 years|
|YSC, VISITOR_INFO1_LIVE, GPS, PREF||.youtube.com||An embedded YouTube video collects visitor information and custom preferences.||End of browser session to 8 months|
|_ga||Google Analytics||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years|
|_gid||Google Analytics||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 day|
|_gat_UA...||Google Tag Manager||Used by Google Tag Manager to control which Google Analytics property should track metrics.||End of browser session|
|1P_JAR, AID, APISID, HSID, NID, SAPISID, SID, SSID||.google.com / .google.nl||These cookies are used to track users across websites and personalize advertisements shown to users.||10 months to 2 years|
|DSID, IDE||.doubleclick.net||These cookies are used by Google Doubleclick to personalise advertisements shown to users based on previous visits to our website.||1 month & 1 year|
|_fbp||.astateoftrance.com||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.||1 day|
|fr||.facebook.com||Helps us measure the success of our Facebook advertising and to better understand how Facebook users find and use our website.||3 months|
9. How long does A State of Trance store your Personal Data?
A State of Trance will keep your Personal Data for as long as necessary to get you the best service or in case of refund terms, warranty or recurring contact needed to keep you up to date. A State of Trance stores your data for at least as long as you use the Service and if your Account is inactive, for a period of 2 years thereafter. The reason for A State of Trance doing this is so that you can easily return to using the Service when re-activating. If you have been inactive for a long period (longer than 2 years), A State of Trance will delete your data.
An exception to this is if the law prescribes that A State of Trance must retain certain data for a longer period of time. For example, the Dutch General Act on Government Tax makes it mandatory to retain payment data for 7 years for the Tax Authorities.
10. How does A State of Trance protect your Personal Data?
A State of Trance at all times maintains a level of security in the Processing of Personal Information that, in view of the state of the art, is sufficient to prevent the loss, alteration, disclosure of or unauthorised access to Personal Data. If A State of Trance engages third parties, then A State of Trance imposes the same level of security on them. A State of Trance has a close relation to it’s data processors and made clear agreements in our Processing Agreements.
Questions about this security can be directed to email@example.com.
11. What are your rights?
People whose Personal Data are Processed have certain rights under the law. At all times, you can view the Personal Data Processed by A State of Trance and adjust if required. You may also object to receiving information or targeted offers from A State of Trance via e-mail, telephone, post and/or SMS; you are also entitled to apply to have your data deleted in accordance with the applicable regulations. Finally, we would like to point out the right to file a complaint with the Dutch Data Protection Authority.
A State of Trance tries to ensure that you can exercise these rights as much as possible yourself. For example, you can exercise your rights by viewing, correcting or deleting your data in your Account and/or use the unsubscribe link at the bottom of every e-mail. You can also exercise these rights by contacting us via the e-mail address firstname.lastname@example.org. A State of Trance will try to respond to your request within 4 weeks.
The most recent change to this document was on 27 November 2018.