In this FAQ, you’ll find more information about the event, ticket information, and questions with regards to COVID-19. Can’t find your question in this FAQ? Send an e-mail to firstname.lastname@example.org. We do our best to get back to you as soon as possible.
Event: A State of Trance 1000
Date: Friday 3rd and Saturday the 4th of September 2021
Location: Jaarbeurs, Utrecht
Minimum age: 18+
What are the event times?
- Doors open 5:30PM
- Event times 7PM – 1AM
- Doors open weekend tickets 8PM
- Start warm-up set 9PM
- Doors open Saturday GA+VIP tickets 10PM
- Event times 10PM – 6AM
What is the difference between the Friday and Saturday show?
FRIDAY 3 SEPTEMBER: 1 AREA, 5 HOURS
We’ll pay tribute to twenty years of ASOT, reliving all highlights from the past in a two-decade mix by Armin van Buuren and special guests. This promises to be a nostalgic night to remember. 🙏
SATURDAY 4 SEPTEMBER: 5 AREAS, 9 HOURS
On Saturday, we’ll celebrate the 1000th episode of ASOT. We’ll turn the world into a dancefloor and look forward to what is to come. Expect a night with multiple areas with young talents & legendary artists, providing you the best of trance music. 🔥
Can I buy a hotel package?
We have selected several hotels that make your ASOT experience complete. The full packages and offers will be shown during the pre-sale and regular sale. During these sales, it is possible to buy a hotel package right away.
Will there be a warm-up set?
Yes, there will be a warm-up set on Saturday. Only visitors with a Weekend Ticket have access to the warm-up set.
Is this event wheelchair accessible?
Yes, the event is accessible for wheelchairs. We have wheelchair tickets available. Wheelchair weekenders are €225 (ex. fee) for two persons. Weekend Wheelchair tickets will go on sale on 30 January 2021 (and in the pre-sale on 28 January 2021). We also have regular single day tickets (starting at €110 ex. fee for two persons) available. However, it is yet to be announced when these will go on sale.
What are the ticket types & ticket prices?
We have regular and VIP weekend tickets available. Regular weekenders starting at €110 (ex. fee) and VIP weekenders starting at €170 (ex. fee). We also have regular single day tickets (starting at €65 ex fee) and VIP single day tickets (starting at €95 ex fee) available. However, it is yet to be announced when single day tickets will go on sale. Check the infographic below for more information about tickets.
What does guaranteed access to the mainstage mean?
With both Weekend and Saturday tickets, you can access all areas during that night. However, due to safety reasons, the mainstage can be closed on Saturday when the maximum capacity of visitors is reached. If you have a VIP ticket, you can make use of the VIP fast lane, which gives you guaranteed access to the mainstage.
How does the installment plan work?
When you buy your ticket in installments, you can pay your ticket in three installments. The first installment will be 20% of the ticket price. The second and third installment will both be 40% of the ticket price. Your installment dates will be shown at the check-out in the ASOT ticket shop. With all ticket types you have the option to make use of the installment plan payment method.
For example, if you would buy your Weekend Experience Ticket – Early Bird during the pre-sale on Thursday the 28th of January, then you will pay €22 on the 28th of January. Your next installments will be on the 28th of February (40%) and the 28th of March (40%).
When can I personalize my tickets?
Personalizing your ticket is mandatory, you will receive an email from Paylogic on the 4th of February which contains a link that gives access to the personalization page. You can personalize your ticket(s) from Thursday the 4th of February 2021 until Saturday the 31st of July 2021. When you haven’t personalized your ticket, you don’t have access to the event.
When I’ve personalized my tickets, is it possible to change the name on the ticket?
Yes, this will be possible later on. Please keep an eye out!
When do I receive my tickets?
When you have personalized your tickets, you will receive your tickets on Sunday the 1st of August 2021.
How does ‘send to a friend’ work?
Yes! You are going to A State of Trance and you have bought tickets for you and your friends. On the 4th of February you will receive an email from Paylogic which gives access to the personalization page. On this page you can invite your friends by mail to claim the ticket you bought for them using send to friend. He/She is then able to claim the ticket and personalize the ticket themselves.
What does a ticket insurance mean?
Ticket insurance means that you insure your tickets against unforeseen circumstances. If you cannot visit the event due to unforeseen circumstances, this will be covered by the insurance. PLEASE NOTE: Cancellation of the event due to COVID-19 is not covered with this insurance.
How can I resell my tickets?
The ASOT website is the only place to buy or sell tickets. Reselling tickets on any sales channels other than the ones appointed by ALDA is strictly forbidden. Access to the event may be refused for a visitor holding a ticket purchased from an unauthorized source. If you would like to resell your tickets as you can no longer attend the event, you can sign up to the Waiting List.
The Waiting List is a safe platform of which people who would like a ticket can sign up on a waiting list for a specific ticket or tickets. If you would like to sell your ticket, it gets matched with the people on the waiting list so then the people first in line receive an email informing them that they can purchase their desired ticket.
Do you have any other ticket related questions? Check out our Ticketing Help Center page.
If the event is canceled by COVID-19, will I get my money back?
In case the event is canceled due to COVID-19 you will have the option to keep your tickets for the new event date or to get a refund. Refunds will be paid out four weeks after the original event date (3 & 4 September 2021).
What COVID-19 measures will be taken?
This depends on the developments surrounding COVID-19. Measures that are necessary at that moment will be taken and the visitors will be informed about this in detail. All regulations of the Dutch Government concerning COVID-19 will be complied.
What if I can’t attend the event, since I can’t travel to the Netherlands due to COVID-19?
In the case that your country of residence forbids you to travel abroad and you have bought a ticket for ASOT 1000, you have the opportunity to resell your ticket via ASOT (further information on this to be announced) or to keep your ticket and use it for a future ASOT event in The Netherlands.
In the case that the Netherlands forbids people from abroad to enter the country, then you will have the option to keep your tickets for the new event date or to get a full refund. Refunds will be paid out four weeks after the original event date (3 & 4 September 2021).
1. What is included in the Weekend Travel Package?
The weekend travel package includes the following:
1. 2-night stay in the hotel of your choice. Check-in on the 3rd of September 2021 and check-out on the 5th of September 2021.
2. Exclusive A State of Trance goodiebag
2. For how many people is the Weekend Travel Package?
Most rooms are available for a minimum of 2 persons, however a few hotels also offer packages for 3 or 4 persons.
3. Is it possible to stay in a room with 3 persons?
Most rooms are available for 2 persons, however we do offer a limited amount of triple and quad rooms. If you would like to add a third person to your twin/double room, please contact email@example.com and we will discuss the possibilities with you
4. What cancellation policies do apply per hotel?
The hotel accommodation can be canceled free of charge* no later than 1 August 2021.
5. How do I cancel my Weekend Travel Package?
If you would like to cancel your booking please contact firstname.lastname@example.org and we will help you out.
6. Is it possible to re-sell the Weekend Travel Packages?
No, this is not possible. All bookings are registered on the name of the booker.
7. Is transport to the Jaarbeurs included?
No, this is not included. However, we will offer this at a later stage. Bookers will be informed about this by e-mail.
8. Where is the closest airport?
The closest airport to the accommodations in Amsterdam and Utrecht is Schiphol Airport.
9. What is the nearest train station to the Jaarbeurs?
The nearest train station to the Jaarbeurs is Utrecht Centraal. This is just a few minutes away from the venue.
10.Is it possible to book a late check-out for the 5th of September?
Yes, this is possible based on availability. If you would like to add this, please contact email@example.com and we will assist you.
11. Do all bookings include breakfast?
No, some hotels do not include breakfast in the Weekend Travel package. In the description of the hotel it is mentioned whether breakfast is included or not. If you would like to add breakfast to your booking, please contact firstname.lastname@example.org and we will assist you.
12. How can we book travel packages for a group?
If you are interested in booking several packages, please contact email@example.com and we will assist you.
13. How many Weekend Travel packages are available?
Limited quantities are available for the Weekend Travel packages.
14. Does the Weekend Travel package include an entry ticket for A State Of Trance 1000?
No, an entry ticket for A State Of Trance 1000 is not included in the Weekend Travel package.
15. Is it possible to park my car at the hotel of my choice?
Yes, all hotels have a parking lot. We do recommend you to get in touch with firstname.lastname@example.org to reserve a parking spot in advance. The costs to reserve a parking spot vary per hotel.
16. Is it possible to extend the amount of nights in my travel package?
This depends on the availability of the hotel by your choice. If you would like to extend your booking, please contact email@example.com and we will assist you.
17. How do I know that my booking is confirmed?
Once you have paid for your booking you will receive a confirmation by mail. This booking can also be seen in your ALDA Paylogic account.
18. When do I receive my hotel ticket?
Once you have personalized your festival ticket, you will automatically receive your hotel ticket from Sunday the 1st of August 2021.
19. What if my country forbids me to travel?
If your country forbids you to travel to A State Of Trance, please contact firstname.lastname@example.org with proof and the hotel will also be refunded.
20. How do I get in touch with A State Of Trance for further questions regarding my travel package?
If you have any questions regarding your travel package, please don’t hesitate to contact us by mail on email@example.com
*Please note that accommodation charges are refundable less any applicable transaction fees.