GENERAL TERMS & CONDITIONS FOR TRAVEL INSOMNIAC EUROPE B.V.

Applicability

These terms and conditions apply to any contract between Insomniac Europe B.V. and the buyer of a package tour within the meaning of Title 7A of Book 7 of the Dutch Civil Code (“you”).

The organizer of this trip is Insomniac Europe B.V. located in (1066 JS) Amsterdam at Johan Huizingalaan 400 (“Insomniac”). Insomniac can be reached via email at travel@europe.insomniac.com.

Directive (EU) 2015/2302

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.

Therefore, you will benefit from all EU rights applying to packages. Insomniac Europe B.V. will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Insomniac Europe B.V. has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Find more information on key rights under Directive (EU) 2015/230 in this document.

Key rights under Directive (EU) 2015/2302

  • Travellers will receive all essential information about the package before concluding the package travel contract.
  • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
  • Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
  • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
  • The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
  • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
  • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
  • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
  • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
  • Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
  • The organiser has to provide assistance if the traveller is in difficulty.
  • If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Insomniac Europe B.V. has taken out insolvency protection with No Risk. Travellers may contact this entity or, where applicable, the competent authority if services are denied because of Insomniac Europe B.V. ‘s insolvency.

Directive (EU) 2015/2302 as transposed into national law Title 7A of Book 7 of the Dutch Civil Code.

Liability

Insomniac is not liable for non-conformity during the execution of the (package) travel contract if you have not fulfilled their obligation to complain.

Insomniac is not liable for non-conformities if they can be attributed to a supplier/service provider involved in the execution of the agreement without there being a trip agreement and/or Insomniac only acting as an intermediary. This includes goods/services that are not part of the trip agreement, such as merchandise and separately booked transfers.

Insomniac is not responsible for non-conformities as a result of unavoidable and extraordinary circumstances, such as weather conditions or a ban issued by a competent authority on the organisation of the event, war or other serious security problems such as terrorism, major hazards to human health such as the outbreak of a serious disease at the destination, or natural disasters such as forest fires, floods, earthquakes.

Insomniac is not liable for non-conformities if they are attributable to you or a third party not engaged by Insomniac for the purpose of executing the trip agreement.

The liability of Insomniac is limited to a maximum of three times the travel fare unless the damage consists of personal injury or the damage is caused by intent or gross negligence on the part of Insomniac.

The exclusions and/or limitations of Insomniac’s liability included in these terms also apply to the staff of Insomniac, the booking office and the service providers involved, as well as their staff, unless this is excluded by treaty or law.

If a service included in the trip is governed by an international treaty or regulation that recognises or permits exclusion or limitation of the liability of the service provider, the liability of Insomniac will be excluded or limited accordingly. In the event of an accumulation of compensation or price reduction, Insomniac may offset the compensation against each other.

Additional Terms

It is your responsibility to obtain all necessary information and to have the required documents in your possession, such as a valid passport or a valid national identity document and any required visas, proof of vaccinations, driving licence and green card, etc. You should also check, in good time before departure, that the information previously obtained has not changed in the meantime.

You have the right to terminate the contract at any time before the trip begins. In that case, you will owe the price of the trip minus any cost savings and income from Insomniac’s alternative use of travel services (if applicable).

We recommend that you purchase travel insurance that covers your costs if you terminate the contract or covers the cost of assistance, including repatriation, in the event of accident, illness or death.

This trip is not available if you are under 18 years old.

August 2024